FAQ

FAQ

Is there a deal if I order more than one item?

The prices listed on the website remain as is. Any discounts or discount codes are listed on the website or in an e-mail communication. There are no additional discounts given based on buying one or more items.

 Can I return my item(s)?

Because all items are handmade and have a custom nature, returns are not accepted. Some items are made specifically according to the buyer's needs and wants and therefore can not be returned. 

 

How can I submit a custom order?

Custom orders are coming soon and will begin October 2023.

 

Can you make me a custom item with licensing materials (i.e. sports teams and Disney)?

Due to the legal nature of licensing materials, LaNae Creations does not create or sell items with legal licensing attached. This includes sports teams from NFL, NBA, MLB, etc. This also includes any Disney related characters, shows, movies, etc.

How long will it take for my order to ship?

Currently, the shipping time will be 7-10 business days. Each item is handmade and is not always readily available to ship same day or next. 

 

Can you rush my item? I need it by a certain date.

Please e-mail me with details and I can possibly work with you on an earlier date to complete your order.

 

I accidentally typed the wrong address on my order.

Please e-mail me with your order number and I can get it corrected.